Terms and Conditions

Please note that none of the following terms and conditions affect your statutory rights. These terms and conditions may be changed by Sun Strokes Limited at anytime.

U.K. law is applicable to these terms and conditions.

Customer service contact details:

Opening hours: Monday – Friday 9.00am – 17.00pm
Calls charged at normal rates.
Email: info@utopiabeauty.co.uk

Utopia Beauty
141 High Street,
Hornchurch
Essex
RM11 3YD

Registered in England and Wales, Company No.: 4906832

Registered office address:
Ryan House
18 – 19 Aviation Way
Southend-on-sea
Essex
SS2 6UN

Delivery

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the potion to cancel the order and receive a full refund of monies paid.

When items are in stock we will send orders out to you by Royal mail 48 hour insured delivery service – typically delivery expected within 3 working days of placing an order. Deliveries are only made within the UK mainland.

When the order is not in stock we will first find out an approximate delivery date, you will then be contacted with this information and you will have the choice to either cancel your order with a full refund of any monies paid or you may choose to continue with your order.

When payment details are provided to us and payment is not made by yourself via our secure Protx credit card transaction facility we will not process the payment until we know that the order is in stock.

Replacements and Refunds

If an item is found broken or faulty on receipt, contact us by phone or email. You can choose either to receive a replacement item or to receive a refund.

Replacements: We will send you a replacement but it is your responsibility to arrange the return of the faulty item. Returned goods must be adequately packed.

Refunds for faulty goods: We will refund the total cost of the order to you less delivery costs, as soon as we receive the item back. Returned faulty goods must be adequately packed.

Refunds for Perfect goods: If you receive the goods in perfect condition and decide within 7 days of receipt to send them back then you will be refunded the total cost of the order less delivery costs, as soon as we receive the item back. You will be responsible for the cost of returning the goods. Returned goods must be adequately packed.

Credit card payments:

We use secure web pages and offer the use of our secure Protx credit card transaction server.

We reserve the right to refuse to supply to individuals whose credentials cannot be verified. We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.

Conformation of your order:

Once the order has been placed, we will send you an email of conformation including: A contact name, the order total price an order reference no., instructions of how to contact us.

Receipt:

The order conformation will act as a receipt; we will be pleased to provide any additional documentation you require.

Complaints:

Complaints should be made initially by e-mail and will be acknowledge within 5 working days.

Your complaint will be dealt with fairly and confidentially, and we will keep you fully informed of progress.

Privacy Policy:

We are committed to protecting your privacy and do not plant any cookies on your computer.

We will only use the information that we collect about you lawfully (in accordance with the Date Protection Act 1998). No information will be disclosed to third parties without your consent.

We will not send you any unsolicited e-mails about our or other companies’ products or services.

Images

Images are used for illustration purpose only and may not reflect the actual product.